Return and Shipping Policy

Food items, pans, books, candy molds, special orders, and bulk items cannot be returned.
Any other items must be returned immediately, unused, and with original packaging in tact. Shipping charges to return the merchandise to us must be prepaid by you. Upon satisfactory return of the merchandise, your credit card will be credited through PayPal OR a check will be issued.
Shipping charges will not be refunded.
Shipping Charges will be calculated and added to your bill. You can either pay for your items with a credit card or your own account through PayPal, or by mailing a check prior to shipment. If you are paying by check, please do not send the check until you have the completed total from us.
Shipping Charges will be based on the amount of the order. UPS is our usual carrier, but we reserve the right to ship your order with whichever company we choose.

Should there be damage to your products, we must be notified IMMEDIATELY. The original packaging MUST be kept for possible inspection.
We would like to be able to guarantee prices but unfortunately, prices can change.
Products usually ship within 1-2 business days. Some products may take as long as 15 to 21 days if item is not in stock. We will try to notify you if your specified item has to be ordered by us from our supplier.
Be advise that there is a certain amount of risk that chocolate and coating might melt in hot weather or hot climates while in transit. If this should occur, it can be remelted and used and will not be replaced or credited back.
All goods are shipped FOB Virginia Beach, VA unless a special order is being drop shipped to you, in which case the order will be shipped FOB factory or our supplier. We offer shipping services through UPS or the USPS.
All shipping rates are for the continental United States. We will ship to all countries but additional charges will apply. For more information on additional charges, e-mail or call 757-420-5628.

NOTE: "Oversize" fees may apply to larger items such as cake boards and boxes OR large cake pans, depending on package size. Oversize charges can increase enormously if you select EXPRESS shipping services. These fees WILL NOT be displayed on your shipping calculator. If your order incurs a MUCH higher shipping charge than what is initially quoted and paid through PayPal, you will be notified with a request for additional funds. Your order will NOT be shipped until we receive the additional funds, if we request them.

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